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Glossary

Voice agent

An AI agent that holds natural phone conversations: answering, asking questions and taking actions during the call.

Why it mattersMost customers still pick up the phone for anything urgent. A voice agent means no call goes unanswered.
In practice at aitextbotzOur website chat agent uses this: trained on your pages, documents and policies. Answers visitors on your site, trained on your content.Meet the website chat agent →
Related terms
Retrieval-augmented generation (RAG)Intent detectionEscalation (handoff)
Hands holding a phone lit by a cyan screen in a dim café
Related guideAI for clinics & hospitals: a practical guide
NewsletterAI automation, once a month.New use cases, prompts and guides. No spam.

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01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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