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Glossary

Intent detection

Working out what someone wants from what they say or write, such as booking, cancelling or asking about a bill.

Why it mattersGetting intent right is the difference between a helpful agent and a frustrating one.
In practice at aitextbotzOur website chat agent uses this: trained on your pages, documents and policies. Answers visitors on your site, trained on your content.Meet the website chat agent →
Related terms
Voice agentWorkflow automationHallucination
Hands holding a phone lit by a cyan screen in a dim café
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NewsletterAI automation, once a month.New use cases, prompts and guides. No spam.

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