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Handoff agent

Passes tricky conversations to your team with full context.

Book a discovery callHow we build it
What it does
01Detects frustration and sensitive topics
02Routes to the right person or inbox
03Your team sees the full history
Live at Harbor Yoga
Handing a refund request to staff
Example from this weekRefund request · hande

How it works

01Trained on your documents and policies
02Live on your website, SMS, WhatsApp and social
03Answers, collects details and takes actions
04Hands off to your team with full context

Used in

Schools & edtechThe front office, open all night.Read the use case →Clinics & hospitalsPatient questions, answered safely.Read the use case →Agencies & creatorsEvery DM answered, every lead captured.Read the use case →E-commerceQuestions answered, carts completed.Read the use case →Hotels & travelA concierge in every guest’s pocket.Read the use case →SaaS supportTier-one support, solved.Read the use case →

Your first 30 days

Week 1Blueprint signed off: scripts, rules and success measures
Week 2Built and connected to WhatsApp Business and Twilio
Week 3Tested with your team on real examples
Week 4Live, with daily monitoring and a day-30 results review
Works with

The tools you already use.

WhatsApp Business
Twilio
Instagram
Messenger
Intercom
Zendesk
HubSpot
Shopify
FAQ

Questions,
answered.

All questions →

On your website, SMS, WhatsApp, Instagram and Facebook Messenger, all from one agent.

The rest of the team
Website chat agentWhatsApp & SMS agentSocial DM agentBooking & forms agentKnowledge agent
NewsletterAI automation, once a month.New use cases, prompts and guides. No spam.

Turn every chat into a result.

01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
Discovery call · 30 minVideo call with the rainmindz team
Pick a day · November
Pick a time · Mountain Time