Everything we sell is a digital service delivered online, so nothing is shipped. When you pay for the pilot, you go straight to our booking page to choose your kickoff call, and we confirm it by email within one business day.
If you cancel before your kickoff call, we refund the $1,500 pilot fee in full. Once the kickoff call has happened, work on your agent has started and the pilot fee can no longer be refunded.
For work scoped on a discovery call, the payment terms, cancellation terms and any refunds are set out in your signed proposal or engagement agreement.
If we charge you twice or charge the wrong amount, we refund the difference in full as soon as you tell us.
Email hello@rainmindz.com from the address you paid with, and include the date and amount of the payment. We reply within 2 business days.
Approved refunds go back to the card you paid with. They usually take 5 to 10 business days to appear, depending on your bank.
If you have a problem with a charge, please contact us before disputing it with your bank. It’s usually faster to sort it out directly.
11 November 2026